Refund Policy

1. Overview

This policy explains the refund terms for token purchases and digital services on the Arch.AI platform operated by NODIC. By making a purchase, you are deemed to have read and accepted this policy.

We are committed to providing a fair and transparent experience for all users.

2. Nature of the Product

The products we sell are digital tokens/credits used to access AI-powered design features. Because they are digital and immediately usable after purchase, tokens cannot be refunded once used.

3. General Terms

• All token purchases are final and non-refundable, except under the conditions described in section 4.
• Tokens already used to generate designs are non-refundable.
• Refund requests must be submitted within 7 (seven) calendar days of the transaction date.
• Proof of payment and transaction details must accompany every request.

4. Conditions Eligible for a Refund

• A duplicate transaction occurred for the same purchase.
• Payment succeeded but tokens did not appear in your account after 24 hours.
• A system error caused you to be charged without receiving the service.
• A purchase was made without authorization, supported by adequate evidence.

5. Conditions That Are Not Refundable

• Tokens already used, whether partially or in full.
• Dissatisfaction with design results based on personal aesthetic preference.
• A change of mind after purchase.
• Purchases made more than 7 (seven) calendar days ago.
• Use of the service in violation of the Terms & Conditions.

6. How to Request a Refund

Send your refund request to [email protected] with the subject "Refund Request - [Order Number]". Include the following information:

• The name and email of the registered account.
• The order number or transaction ID.
• The date and amount paid.
• Proof of payment (screenshot or bank statement).
• The reason for the refund request.

7. Processing Time

We will review your request within 3-5 business days. If approved, funds are returned to the original payment method within 7-14 business days, depending on your bank or payment provider's policy.

8. Cancellations & Disputes

We encourage you to contact us first before filing a dispute (chargeback) with your payment provider. Filing a chargeback without prior communication may result in account suspension.

9. Policy Changes

We may change this policy at any time. Changes take effect once published on this page. We recommend reviewing this page periodically.

10. Contact Us

For questions about this policy, contact NODIC at [email protected].